Casino Hot Privacy Policy — Complete details on how your data is protected

Casino Hot's privacy policy describes our commitments regarding how we handle your personal information. This policy applies to the Casino Hot website, mobile app, and all related services.

By creating an account or using Casino Hot, you agree to this privacy policy. We believe you have the right to control your personal information, and it is our responsibility to keep you properly informed of that right.

Casino Hot wrote this policy in plain language with Bangladeshi players in mind. The goal was to present the key points as clearly as possible, without the complexity of legal jargon.

Casino Hot only collects information that is genuinely necessary to provide its services. No unnecessary or irrelevant data is requested.

Information Collected Directly from You

• Name & mobile number — for account registration and payments
• Date of birth — for age verification (to confirm you are 18+)
• Mobile banking account number — for payment processing
• Password — stored in encrypted form that Casino Hot itself cannot read

Automatically collected information

• Device type, operating system & browser version
• IP address — for fraud prevention and security purposes
• Login Time & Session Data
• General statistics on which pages you visited and for how long

Casino Hot uses the data it collects for defined purposes only. The use of each piece of information is limited and purpose-specific.

• To manage your account and verify your identity
• To process deposits and withdrawals
• To settle betting results and calculate account balances
• To detect and prevent fraudulent activity
• To improve service quality (using anonymised analytics)
• To send important platform updates or security-related notifications
• To meet legal or regulatory obligations

Casino Hot does not use your data for marketing or advertising purposes. If you do not wish to receive promotional messages, you can turn off notifications at any time from your account settings.

Casino Hot's servers operate in compliance with international security standards. All data is stored in encrypted form — meaning that even if someone gains access to the server, they cannot easily read your information.

• Account information — for the full duration your account remains active
• Financial transaction records — up to 5 years after account closure
• Betting history — up to 3 years after account closure
• Support chat records — retained for up to 1 year
• Device & IP logs — retained for up to 6 months

After the specified retention period, data is either automatically deleted or anonymised and retained for analytical purposes. Any data that must be kept longer due to legal obligations is stored separately and used only for that specific purpose.

Casino Hot does not sell, rent, or exchange your personal information. Data sharing occurs only in the limited circumstances outlined below.

When your information may be shared

• For payment processing — only the information strictly necessary to confirm a transaction is shared with bKash, Nagad, or Rocket
• Under legal obligations — in response to a court order or a lawful request from a government authority
• Fraud prevention — with investigative authorities in cases involving specific fraudulent activity
• With technology partners — software providers necessary to operate the service, but only on a limited-data basis and under confidentiality agreements

Cookies are small text files that websites store on your device. Casino Hot only uses cookies that are strictly necessary for the platform to function properly.

• Session cookies — used to keep you identified while logged in; deleted when the browser is closed
• Preference cookies — to remember your language and display settings
• Security cookies — for login verification and session protection

Casino Hot does not use advertising-based cookies or third-party tracking pixels. You can disable cookies from your browser settings, though doing so may affect the functionality of certain platform features.

Every registered user at Casino Hot has certain fundamental rights over their own data. You can contact the support team for assistance in exercising any of these rights.

• Right to access — you have the right to request a copy of any personal information Casino Hot holds about you
• Right to rectification — you can request corrections to any information that is inaccurate or out of date
• Deletion request — if you close your account, you may request that your data be deleted (excluding data retained due to legal obligations)
• Right to restrict processing — you can request that we stop using your data for specific purposes
• Right to opt out of notifications — you can unsubscribe from promotional messages at any time

To exercise any of these rights, contact Casino Hot via live chat support or support@casinohot.bestto email us. You can typically expect a response within 3 business days.

Casino Hot strictly prohibits anyone under the age of 18 from registering or using its services. Date of birth is verified at the time of registration, and sign-ups from users under 18 are automatically rejected.

If a minor's account is identified, Casino Hot will close it immediately and cancel all associated transactions. Casino Hot does not retain any data belonging to minors.

If you become aware that a minor is using Casino Hot, please notify our support team. Reporting this helps protect others.

Casino Hot may update this Privacy Policy from time to time. If significant changes are made, you will be notified in advance via a platform notification or a message to your registered mobile number.

After each update, the "Last Updated" date at the top of the page will change. Continued use of the platform following an update will be considered your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please reach out to: